Frequently Asked Questions
San Diego Car Service and Limousine FAQ
What is your service area?
Five Star Transportation Services currently services airports, residences, offices, hotels, events, and a night out in San Diego, and worldwide.
What vehicles do you offer for hire?
Our fleet consists of sedans, SUV’s, vans, sprinters, stretch limousines, stretch SUV’s, mini-buses, and motorcoaches.
Are you closed on any holidays?
No, as San Diego’s premier ground transportation provider, we are open every day.
How far in advance do I need to make a reservation?
We suggest reservations be made 24 hours in advance. For last minute reservations, please call us at (844) 294-3300 and we will do our best to accommodate you.
What are your office and service hours?
Our office is open 24/7/365 and can pick you up any time of the day.
Can you send me email confirmation?
Email confirmation(s) will be sent upon scheduling reservation(s). Scheduled e-mail confirmations will be sent with 24-hour pick up reminders and 2-hour pick up reminders including chauffeur’s contact information. As well, 48-hours after trip is completd you will receive a final payment receipt.
How can I schedule a pick up?
We have several methods to schedule a reservation: please call us at (844) 294-3300, book online at www.fivestar.limo , e-mail your trip information to info@fivestar.limo , or text (619) 294-3300.
Rates & Billing
What is your cancellation policy?
If you cancel within 72-hours of event date 50% of sale will be charged as a cancellation fee. If you cancel on the date of event full amount is due and payable.
What credit cards do you accept?
We accept MasterCard, Visa, American Express, and Discover. We also accept cash upon arrival with a secured credit card on file.
Why do you ask for a credit card number when I make my reservation?
All reservations are subject to guaranteed payment. The credit card number taken at the time of your order is used for this purpose. Charges for your reservation will be billed to this credit card if you do not cancel your service in advance (see our cancellation policy).
Do you accept checks?
No, we only accept credit cards and cash.
Do I need an account to make a reservation?
No, you do not need an account to make a reservation. A valid credit card is sufficient to guarantee your trip. However, businesses and frequent travelers are encouraged to set up a billing account.
How do I get a duplicate receipt?
Contact our accounting department at (844) 294-3300 and they will e-mail you a duplicate receipt for your records.
Why is the amount charged different from the amount I was quoted?
Your rate quote is based on the information provided at the time your reservation was made. Additional charges can result from changes to your service during your trip: such as extra stops, waiting time, or extending the duration of your charter. If you do not feel that you had any additional services, please call our accounting department at (844) 294-3300 to review your charges.
Can I Set up a Direct Billing Account?
Yes, please contact our sales department at (844) 294-3300 for details.
I am running later than my prearranged time?
Overtime pay will apply after the first 15 minutes of prearranged time as described and agreed to in your reservation. Airport arrivals have a grace period of 45 minutes; thereafter, will be charged at $5.00 per every five (5) minutes or part thereof for a sedan. A waiting fee will be assessed ranging from $30-$200 per hour thereafter depending on which vehicle you have reserved if not a sedan. Waiting fee and over time will be billed in 30 minutes increments at the standard hourly rate of the vehicle requested.
Airport Transportation
Why do you suggest early pick up times for departures?
Since the 9/11 tragedy, airport security status can increase without notice. To ensure you make your flight, we follow the Department of Aviation guidelines for airport arrival times. We also account for delays due to weather and/or heavy traffic.
What happens if my flight is delayed?
We monitor all arrivng flights. As the estimated arrival time for your flight approaches, we update your reservation with any changes in arrival time. You do not need to call us if your flight is delayed. However, you do need to call us if your flight information changes (e.g., if you are bumped to a different flight or you miss your flight).
Will your driver help me with my luggage?
Yes, our chauffeurs are always happy to assist you with loading and unloading your luggage and other items.
Will you meet passengers in the airport?
Yes, we offer several services from baggage meet-and-greet to on-side coordinators for large groups at an additional cost, otherwise the chauffeur will meet you curbside.
My plane has been delayed and it is coming after midnight. Will you still be able to pick me up? Is there any additional fee for an after hour pick-up.
There will be $15 charge for pick-ups between 11:30pm-04:30am.
I need to make stops along my destination? How much do you charge for stop?
Extra stops are a minimum charge of $15.00 depending on mileage and the type of vehicle, this includes restroom stops. We also charge for unexpected waiting time.